question1 You work in the claims department for The Acme Company. The company recently lost thousands of dollars from reimbursing customers with fraudulent product claims.

question1 You work in the claims department for The Acme Company. The company recently lost thousands of dollars from reimbursing customers with fraudulent product claims. In response, Acme’s CFO developed a verification process for all new claims that you are responsible for implementing. Your colleague Willow Bay drafted the letter (see first question) to explain this verification process to customers. However, you believe its style and tone could be improved for professionalism. You have two tasks: Question 2 2) Your colleague Tina promised to send you a spreadsheet full of data that is central to a report you’re writing. She said she’d have it to you by Thursday, and today is Friday. Your own report is due Monday. Write Tina a brief email about this situation. In particular, follow the guidelines for diplomacy, tone, and emphasis in business writing from your textbook (Unit 3.2) LETTER Dear Madam, accept our apologies for the inconvenience and personal frustration you have experienced as a result of the processing delay of your refund claim. As you know, we have rules and procedures to follow in the identity determination and refund payment to claimants. Sometimes, these rules that are intended to provide protection for the consumer may seem bureaucratic and unbending. However, it is extremely important that refund claims be delivered to the proper owners. Identity verification and the provision of proof of purchase are claimant responsibilities. We would like to continue in the processing of your claim; however, we must again ask you for a provision of proof of former residence at the address in Dallas. Once this address verification is received, our evaluation will be continued. A lack of response from you within sixty days will be taken as an indication of your lack of interest in the pursuit of your claim, and your file will be closed accordingly. Your patience and cooperation in this matter is great appreciated! Warm regards, Willow Bay

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